Website plan terms

1. Who these terms are between

The business behind Get Salon Website is named here, with its ABN and a contact email address, before launch. "You" means the business that signs up. By signing up you confirm that you are acting for a business and have authority to agree to these terms for it.

These terms apply together with the order confirmation we send you, which records your business details, domain and start date. If the two differ, the order confirmation wins for those details.

2. What the plan includes

• Your website live within 7 days of receiving your content.
• Built for 90+ PageSpeed; if a page drops below, we fix it at no charge.
• Hosting, SSL certificate and security updates.
• 5 revisions a month, then A$20 each, done within 2 to 5 working days.
• A monthly report of the enquiries your website received.
• A 12-month minimum term, then month to month.

The 7-day period starts on the day we have everything on the content checklist we send you: your business details, treatment menu and prices, photos, opening hours, booking link, policies and access to your domain. If something is missing, we tell you what, and the period starts once it arrives.

A revision is one change to an existing page; new pages are quoted separately. Examples are new prices, a treatment added or removed, a new photo, changed hours or an updated policy. Up to 5 edits are included each month, and unused revisions don't carry over. Further revisions in the same month are A$20 each, with no hourly billing and no cap. Every revision is completed within 2 to 5 working days of us receiving what it needs. New sections, extra features or a redesign are outside the plan; we will tell you the price before doing any of that work, and nothing is charged without your agreement.

The monthly report covers the enquiries sent through your website's enquiry form. Bookings made in your own booking software are recorded there, not in our report.

3. What the plan doesn't include

• Paid advertising, such as Google Ads or Meta ads, and the ad spend.
• Logo or brand design.
• Writing your content: you supply the words, photos and prices, and we lay them out.
• Registering your domain name: it is registered in your business name and you pay the registrar.
• Your booking software subscription: we link or embed the system you already use.

The speed guarantee. Built for 90+ PageSpeed; if a page drops below, we fix it at no charge. The score is measured in Google PageSpeed Insights, and the fix is part of the plan for every page we built and look after. The guarantee covers the pages and code we control; it can't cover a third-party embed you ask us to add, such as a booking widget, or changes made by anyone else, and Google may change how the score is measured.

We don't promise any number of visitors, enquiries or bookings, or any position in Google or another search engine.

4. Your responsibilities

• You supply accurate content and have the right to use it, including photos, logos and any images of clients. You are responsible for having each client's consent to show their image.
• The prices, claims, reviews and images on your site must be true and meet the Australian Consumer Law and any other rules that apply to your business. If you or your staff provide health or cosmetic services, that may include Ahpra and National Board advertising guidelines, the Therapeutic Goods Act and your state's laser or radiation licensing rules. We don't give legal or regulatory advice, and we may decline to publish content that we reasonably believe breaks the law.
• Your site will collect enquiries from your clients. You are responsible for how your business uses those details under the Privacy Act 1988 and any other privacy law that applies to it, and for your own privacy policy.
• You keep your domain registration paid and in your business's name, and tell us if its details change.
• Your booking software, its terms and its subscription are between you and its provider.

5. Fees and payment

The plan costs A$249 a month and a one-off build fee of A$499. Both are shown without GST; a business displaying prices only to other businesses doesn't need to include GST ¹ in them. GST is added only if we are registered for GST when we invoice you. This site shows that as "GST may apply".

The build fee is invoiced only after your site is live and you have approved it. The monthly fee is invoiced in advance each month, starting from the month your site goes live. Invoices are payable by the method and within the time shown on the invoice. If an invoice is more than 14 days overdue we will remind you in writing, and if it stays unpaid we may take your site offline until it is paid. We will give you notice before we do.

We may change the monthly fee after the minimum term by giving you at least 30 days' written notice. You can end the plan before the new fee starts.

Founding clients. The first 10 businesses to take up the plan keep the monthly fee they signed up at (A$249) for as long as they stay on the plan, even if the price rises later. The build fee still applies. If a founding client ends the plan and later rejoins, the price at that time applies.

6. Term and cancelling

The plan has a minimum term of 12 months from the day your site goes live. After that it continues month to month until either of us ends it.

• After the minimum term, either of us can end the plan by written notice given before the next monthly billing date. It ends at the end of the month already paid for.
• During the minimum term, you can end the plan by written notice, and the monthly fees for the rest of the minimum term remain payable. That doesn't apply if you end it because we have seriously breached these terms and not fixed the problem within 14 days of you telling us.
• Either of us can end the plan straight away if the other seriously breaches these terms and doesn't fix it within 14 days of written notice, or becomes insolvent.
• Before your site goes live, if we can't deliver it within a reasonable time after receiving your content, you can end the plan and no build fee is raised, because it is invoiced only after you have seen the site live and approved it.

Once you have approved the live site and the build fee has been invoiced, it pays for work already done and is not refunded, except where the law says otherwise.

7. Who owns what

Your business owns its domain name and all the content it supplies: words, photos, logos and prices. You give us permission to use that content to build, host and look after your site while the plan runs.

We host the site. We keep the rights in our own templates, code and design system, and you may use them for your site while the plan runs. When the plan ends, we stop hosting the site, give you a copy of the content you supplied on request, and help you point your domain wherever you choose.

8. Data protection

We host your site's enquiry form and hold submissions only to pass them to you, keep the site secure and count them for your monthly report. We don't sell them, use them for our own marketing or give them to anyone else. The only other businesses that handle them are the services we use to run the site, such as our web host and form service. The site's enquiry form doesn't ask for health information. Our privacy policy explains how we handle the details of the people we deal with at your business.

9. Availability and changes to the service

We aim to keep your site online at all times, but hosting providers have outages and we can't promise uninterrupted service. We may change the technology behind your site, provided what the plan includes doesn't get worse.

10. Liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that:

• where our liability for failing to meet a guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again;
• we are not liable for lost profits, lost bookings, lost data you didn't give us, or any indirect loss, or for loss caused by your content, your booking software, your domain registrar or anything outside our reasonable control;
• our total liability to you under these terms is limited to the fees you paid us in the 12 months before the claim arose.

11. Not for consumers

The plan is sold only to businesses, for use in their business. We don't sell it to individuals for personal or household use.

12. Changes to these terms

We may update these terms. If a change affects a plan you already have, we will tell you in writing at least 30 days before it applies, and you can end the plan before then without paying the rest of the minimum term.

13. Governing law

These terms are governed by the laws of the Australian state or territory where the business behind this site is registered, which is named with its details above before launch.

Questions about these terms before you sign up can be asked on a call: book a call.