Questions salon owners ask
20 straight answers about the plan, the build, the rules and what happens if you leave.
Price and terms
How much does the salon website plan cost?
A$249 a month plus a one-off setup fee of A$499, GST may apply. There is one plan and one price for every salon. In the first year that comes to A$3,487 before any GST, and A$2,988 a year after that if you stay on.
Are the prices shown with or without GST?
Without. The plan is sold to businesses only, and a business showing prices only to other businesses doesn't have to include GST in them. GST is added to invoices only if we are registered for GST when we invoice you, and the invoice shows it. Until that is confirmed, every price on this site says "GST may apply".
What does the setup fee pay for, and when is it charged?
The A$499 setup fee pays for building your site from your content: laying out your treatment menu, pages, photos, booking button and policies, connecting your domain and publishing it. It is invoiced when you sign up. The monthly fee starts from the month your site goes live.
What counts as a content edit?
One change to something already on your site: new prices, a treatment added or removed, changed hours, a new staff member, a swapped photo or an updated policy. Up to 5 edits are included each month and unused edits don't carry over. New sections, new features or a redesign are quoted before any work starts, and nothing is charged unless you agree.
Will the website bring me more bookings or rank on Google?
No one can honestly promise that, and we don't. The plan gives you a fast, mobile-friendly site with your menu, prices, policies and booking button, kept current each month. How many people find it and book depends on your area, your reviews, your Google Business Profile and the rest of your marketing.
Is paid advertising or social media management included?
No. Paid advertising such as Google Ads or Meta ads, the ad spend, and running your Instagram or Facebook are not part of the plan. We can link your social profiles from the site.
What is in the monthly report?
A short summary of the enquiries your website received that month through its enquiry form, so you can see what the site is doing. Bookings made inside your booking tool are counted there, not in our report.
Building your site
How quickly will my website be live?
Within 14 days of us receiving everything on the content checklist: your treatment list and prices, photos you have the right to use, opening hours, address or service area, booking link and policies. If something is missing, we tell you what, and the 14 days start once it arrives.
What do I need to supply?
Your logo if you have one, the words for your services or the notes to lay out, your treatment menu with durations and prices, photos you own or are licensed to use, your opening hours and location, your booking link, and your deposit and cancellation policy. We send a checklist after the call so nothing is forgotten.
Does it work with my booking system?
Yes. Most salons already use a booking tool such as Timely, Fresha, Phorest or Kitomba. We add your booking link to the Book button on every page and, where your tool provides an embed, can place its booking widget on a page. The booking tool subscription stays with you and is not part of the plan.
Do you write my treatment descriptions?
No. You supply the words, photos and prices, and we lay them out, fix formatting and make them easy to read on a phone. If your menu is only on a price list or in your booking tool, send us that and we'll build the pages from it.
Can you move my existing website?
We build a new site from your content rather than copying the old one's code. If your current site has pages people find on Google, tell us on the call so we can keep the same addresses where possible. We help point your existing domain to the new site.
Photos and advertising rules
Can I show before-and-after photos on my website?
Only photos you have the right to use and written consent from the client in the photo. Photos of people are personal information under the Privacy Act. If you offer cosmetic procedures or work with registered health practitioners, stricter advertising rules can apply to images, so check the rules for your business before sending them. We don't add before-and-after galleries unless you confirm both.
We are a laser or cosmetic clinic. Can you make our website compliant?
We can't give legal or regulatory advice, and your website has to meet the rules that apply to your business. Depending on your services and staff, that may include Ahpra's advertising rules, the TGA's rules on prescription-only medicines and your state's laser licensing. We publish what you supply, will show licence or practitioner details you ask us to include, and won't add testimonials or claims you haven't provided.
Contracts and leaving
How long is the minimum term?
12 months from the day your site goes live. After that the plan runs month to month until you or we end it.
What happens after the first 12 months?
Nothing changes unless you ask. The plan continues at A$249 a month with the same hosting, edits and monthly report. You can end it by written notice before the next billing date. If we ever change the monthly fee, we give you at least 30 days' written notice and you can leave before it applies.
Can I cancel during the minimum term?
Yes, by written notice, but the monthly fees for the rest of the 12-month term remain payable. That doesn't apply if you end the plan because we have seriously breached the terms and haven't fixed it within 14 days of you telling us. The plan terms set this out in full.
Who owns the domain and the content?
You do. Your domain is registered in your business's name and you pay the registrar. The words, photos, logo and prices you supply stay yours. We host the site and keep the rights in our own templates and code while the plan runs.
What happens to my website if I leave?
When the plan ends we stop hosting the site, give you a copy of the content you supplied if you ask, and help you point your domain wherever you choose. The design templates and code stay with us.
Everything else
Do you sell the plan to hairdressers or barbers?
The plan is the same for any salon, and the pages and examples on this site are written for beauty businesses: skin, brows, lashes, nails and laser. If you run a hair salon, book a call and we will tell you honestly whether the site suits the way your clients book.
Still wondering about something?
The pricing page sets out every cost, what's included goes through each feature, and the plan terms are the full agreement. Anything else, ask on a call.
See whether the plan suits your salon
One plan: A$249 a month and A$499 setup, GST may apply, 12-month minimum term. Book a call and ask anything.